Payment & Order Terms
Payment is due in full prior to production unless otherwise agreed in writing. Checks are not accepted. Direct ACH or wire transfers to the account above do not incur processing fees. Credit card payments are subject to a 3% processing fee. Custom orders are non-refundable and non-returnable. Orders are scheduled for production only after full payment is received. Production timelines are estimates only and are not guaranteed unless Rush Production is confirmed in writing and paid in advance. Rush Production is subject to availability and additional fees based on requested timelines and current production capacity. All custom work is final once production begins. No cancellations, returns, or exchanges will be accepted thereafter.
Shipping & Delivery
Orders are shipped via common carrier or freight, as determined by what is most appropriate for the order based on our production and logistics team’s discretion. Standard (non-expedited) transit methods are used unless alternate arrangements are agreed upon in writing and paid in full prior to shipment. Freight and shipping charges are estimates only. Customers may incur additional charges—such as for lift gate service, residential delivery, or limited access delivery—if such needs are not communicated to us in writing prior to shipment scheduling. Goods are delivered to the carrier in good condition. Risk of loss and responsibility for safe delivery transfer to the carrier upon departure from our facility. If the customer chooses to use their own carrier account number, they assume full responsibility for all claims, collections, and carrier communications.
Receiving & Claims
All shipments are packed with care using standard approved packaging methods. Customers must inspect shipments upon delivery. If damage is visible, obtain written acknowledgment of damage from the carrier before they leave. For concealed damage, contact the carrier immediately and request an inspection. Customers must count and confirm the number of skids, cartons, sheets, or pieces upon delivery. Any shortages or damage must be documented on the freight bill at the time of delivery. If shipping was prepaid and arranged by us and goods arrive damaged, notify us immediately. Do not return any items without written authorization, and do not return items that have not been inspected by the carrier. We may assist in initiating a claim on your behalf. Customers must retain all original packaging and merchandise for inspection. Replacement orders will not be shipped automatically and must be authorized by the customer. We are willing to assist in the claims process; however, failure to follow required procedures or timelines may result in denial of the claim by the carrier or us. Customers must cooperate fully with all carrier claim requirements. Failure to report any discrepancies in writing within two (2) business days of delivery constitutes acceptance of the shipment and a waiver of all related claims.
Specifications & Liability
All sheet good dimensions are nominal and may vary by up to ¼". Standard fabrication tolerances are ±4mm unless otherwise specified. Thermoformed projects have a tolerance of ±5%. We are not responsible for errors or omissions in specifications, measurements, artwork files, or other order details provided by the customer. We are not liable for, and will not reimburse, any reinstallation or fabrication expenses, or any direct or indirect loss resulting from product failure. Our responsibility for defective products is limited to either replacement of the product or reimbursement of the purchase price, at our discretion. We make no warranty or guarantee, express or implied, regarding the results, effectiveness, or safety of any design, use, or application involving our products, materials, services, recommendations, or advice. We assume no liability for any technical guidance provided.
General Terms
All designs, templates, improvements, and processes used or developed by us in the course of production remain our exclusive intellectual property. Nothing in the course of any transaction or communication with us shall be interpreted to grant the customer any ownership of, or rights to, our intellectual property. Unpaid balances may be subject to a late fee of 1.5% per month (18% annually) or the maximum allowed by law. We are not responsible for delays caused by events beyond our control, including but not limited to material shortages, labor disruptions, transportation delays, or other force majeure circumstances. These terms are governed by the laws of the State of Nevada, and any disputes shall be resolved in the courts located in Clark County, Nevada. By placing an order or making payment, the customer agrees to these terms and conditions in full.